19 WooCommerce Doesn't Send Order Email Troubleshooting

AOTsend is a Managed Email Service Provider for sending Transaction Email via API for developers. 99% Delivery, 98% Inbox rate. $0.28 per 1000 emails. Start for free. Pay as you go. Check Top 10 Advantages of Managed Email API

When running an online store with WooCommerce, order emails are crucial for keeping customers informed and engaged. However, sometimes WooCommerce fails to send order emails, which can cause confusion and frustration for both customers and store owners. In this article, we'll explore 19 troubleshooting tips to help you resolve the issue of WooCommerce not sending order emails.

1. Check Email Settings

First and foremost, ensure that your WooCommerce email settings are correctly configured. Go to WooCommerce > Settings > Emails and verify that the "From" email address, name, and SMTP settings (if using) are accurately set up.

2. Test Email Connectivity

Use a tool like PHPMailer or SwiftMailer to test your server's ability to send emails. This can help identify if the problem lies with your server configuration or WooCommerce itself.

3. Check Email Logs

Examine your server's email logs for any errors or bounce messages. These logs can provide valuable insights into why emails are not being sent.

4. Update WooCommerce and Plugins

Ensure that both WooCommerce and all related plugins are up to date. Outdated software can cause compatibility issues that affect email delivery.

5. Check Spam Filters

Sometimes, order emails may be mistakenly flagged as spam by email providers. Check your spam folder and consider adding an SPF record to your domain to improve email deliverability.

6. Verify Email Templates

Inspect your WooCommerce email templates to ensure they are not corrupted or missing crucial information. You can find these templates in the WooCommerce plugin folder.

7. Check PHP and Server Configurations

Certain PHP or server configurations may prevent emails from being sent. Consult your hosting provider or server administrator to ensure these settings are optimized for email delivery.

8. Disable Other Plugins

Temporarily disable other plugins to see if they are conflicting with WooCommerce's email functionality.

9. Increase PHP Memory Limit

If your server's PHP memory limit is too low, it may prevent emails from being sent. Try increasing the memory limit in your php.ini file or through your hosting control panel.

10. Use a Dedicated SMTP Service

Consider using a dedicated SMTP service like SendGrid or Mailgun for more reliable email delivery. These services are optimized for sending bulk emails and can help improve deliverability rates.

11. Check Firewall and Security Settings

Ensure that your firewall or security plugins are not blocking outgoing emails. Adjust these settings accordingly.

12. Monitor Email Queue

If you're using an email queuing system, monitor the queue to ensure emails are being processed correctly.

13. Test Different Email Addresses

Try sending test emails to different addresses to rule out any issues specific to a particular email provider.

14. Examine WooCommerce Logs

Enable WooCommerce's debug log and check for any error messages related to email sending.

15. Contact Your Hosting Provider

If all else fails, contact your hosting provider for assistance. They may be able to identify server-level issues affecting email delivery.

16. Review Email Delivery Reports

Utilize email delivery reports to track the status of sent emails and identify any potential issues.

【AOTsend Email API】：
AOTsend is a Transactional Email Service API Provider specializing in Managed Email Service. 99% Delivery, 98% Inbox Rate. $0.28 per 1000 Emails.
AOT means Always On Time for email delivery.

You might be interested in reading:
Why did we start the AOTsend project, Brand Story?
What is a Managed Email API, Any Special?
Best 25+ Email Marketing Platforms (Authority,Keywords&Traffic Comparison)
Best 24+ Email Marketing Service (Price, Pros&Cons Comparison)
Email APIs vs SMTP: How they Works, Any Difference?

17. Optimize Email Content

Ensure that your email content is not triggering spam filters. Avoid using spammy words or phrases, and keep your emails clean and professional.

18. Test in Different Environments

Try reproducing the issue in a different environment, such as a staging site, to rule out any environment-specific problems.

19. Seek Community Support

If you're still struggling, seek help from the WooCommerce community or hire a professional to assist you.

By following these 19 WooCommerce doesn't send order email troubleshooting tips, you should be able to resolve most issues related to email delivery. Remember to always keep your software up to date, monitor your email logs, and consider using a dedicated SMTP service for improved deliverability.

AOTsend adopts the decoupled architecture on email service design. Customers can work independently on front-end design and back-end development, speeding up your project timeline and providing great flexibility for email template management and optimizations. Check Top 10 Advantages of Managed Email API. 99% Delivery, 98% Inbox rate. $0.28 per 1000 emails. Start for free. Pay as you go.