19 Common Issues with Mobileiron Email+ Notifications

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MobileIron Email+ is a popular enterprise mobile email solution that offers secure email access on mobile devices. However, like any complex system, users may encounter various issues with notifications. In this article, we'll explore 19 common problems related to MobileIron Email+ notifications and provide solutions to help you resolve them.

1. No Notifications Received

If you're not receiving any notifications from MobileIron Email+, first check your device's notification settings. Ensure that notifications are enabled for the Email+ app and that the volume is turned up.

2. Delayed Notifications

Delayed notifications can be caused by various factors, including network latency or server issues. Check your internet connection and confirm that the MobileIron server is operating normally.

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3. Duplicate Notifications

Receiving duplicate notifications can be annoying. This issue often arises due to sync settings. Adjust your sync frequency in the Email+ app settings to reduce duplicates.

4. Incorrect Notification Sound

If you're hearing the wrong notification sound, go to your device's sound settings and make sure the correct sound is assigned to the Email+ app.

5. Notifications for Junk Emails

Getting notifications for every email, including junk mail, can be overwhelming. Consider creating a filter to prevent junk emails from triggering notifications.

6. Notification Content Not Displaying Correctly

If the content of your notifications isn't displaying properly, try clearing the app's cache and restarting your device.

7. Notification Badges Not Updating

Notification badges that don't update correctly can be fixed by toggling the badge notifications off and on again in the app's settings.

8. Push Notifications Not Working

If push notifications aren't working, first ensure that they are enabled in both your device and app settings. If the problem persists, try reinstalling the app.

9. Vibration Not Working with Notifications

If your device isn't vibrating when receiving notifications, check your device's vibration settings and make sure they are enabled for the Email+ app.

10. LED Notification Light Not Working

Similar to vibration issues, if your LED notification light isn't working, verify that it is enabled in your device's notification settings.

11. Notifications Not Clearing After Reading Email

If your notifications don't clear after you've read the email, try marking the email as read manually or adjusting your sync settings.

12. Group Notifications Not Working

For those who use group notifications, if they're not working properly, check your group settings and make sure notifications are enabled for group emails.

13. Custom Notification Sounds Not Working

If you've set a custom notification sound but it's not working, double-check that the sound file is compatible with your device and that the settings are correct.

14. Notification Privacy Settings

For privacy reasons, you may want to hide the content of notifications on your lock screen. Adjust these settings in your device's notification preferences.

15. Notifications for Multiple Accounts

If you have multiple email accounts set up in Email+ and want to manage notifications for each separately, you can do so in the app's account settings.

16. Notification Volume Too Low

If your notification volume is too low, adjust the volume settings specifically for the Email+ app in your device's sound settings.

17. Notifications Interfering with Other Apps

If Email+ notifications are interfering with other apps, consider adjusting the notification priority in your device's settings.

18. Notification Settings Resetting Unexpectedly

If your notification settings are unexpectedly resetting, try updating the app or your device's operating system.

19. Email+ App Crashes When Receiving Notifications

If the Email+ app crashes when receiving notifications, try updating the app, clearing the cache, or reinstalling it.

By following these tips, you should be able to resolve most common issues with MobileIron Email+ notifications. Remember to keep your app and device updated for the best performance. If problems persist, contact MobileIron support for further assistance.

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